Change sent, draft and deleted folders on an iPhone

On occasion messages can appear to vanish when using multiple devices to check your IMAP email account. This can sometimes be fixed by changing a few settings on the phone.

  1. Open the Settings app.
  2. Scroll to Mail and open it.
  3. Select your email account
  4. Select the displayed IMAP account
  5. Scroll down and tap Advanced
  6. Under Mailbox Behaviors make ensure the following are set:
    1. Drafts Mailbox: Drafts on my iPhone/iPad
    2. Sent Mailbox: Sent Items on the Server
    3. Deleted Mailbox: Deleted Items on the Server
    4. Archive Mailbox: Archive on my iPhone/iPad
  7. Under Move Discarded Messages Into:
    1. Ensure Deleted Mailbox is selected
  8. Under Deleted Messages:
    1. Choose a time-frame that appropriate for you.  The recommended setting is one month.
  9. Tap < Account
  10. Tap Done
  11. Tap < Accounts

You may wish to login you your web mail account and move items from Deleted Messages to Deleted Items, etc.

Apple iPhone, iPad, iPod (iOS)

  1. Open the Settings app.
  2. Scroll to Passwords & Accounts and open.
  3. Tap Add Account

  4. Scroll down to Other and open.
  5. Tap Add Mail Account.
  6. Fill in Name, Email, Password and optionally Description, then tap Next:
  7. Ensure IMAP is selected.  Under Incoming Mail Server fill in Host Name, User Name (your full email address) and Password.  Do the same for Outgoing Mail Server, then tap Next.
  8. Tap Save:

Your new email account is now active.  If you have any email in that account it will appear in the email app within a minute or two.

The following steps are Optional.  If you use the ProvisionMail Webmail you will want to have the Sent and Trash folders on your iPhone correctly synchronized with the Sent Items and Deleted Items folders in webmail.

  1. Choose the account you just created:

  2. Tap Account:
  3. Tap Advanced:
  4. Tap Sent Mailbox:
  5. Select Sent Items and then go back to Advanced:
  6. Tap Deleted Mailbox:
  7. Select Deleted Items and then go back to Advanced:
  8. Optionally, review the Deleted Messages Remove setting to ensure it is set to a value that works for you. Then go back to Account:
  9. Tap Done.

If you consistently see one of the following error messages the steps below may help with resolving them.

“The IMAP server **** is not responding”
“The account may not be able to send and receive messages”

  1. Open the Settings app.
  2. Scroll to Passwords & Accounts and open it.
  3. Under Accounts tap the account that is encountering the problem.
  4. Tap the displayed email address
  5. Scroll down to Outgoing Mail Server and Tap SMTP
    1. Tap the listing for Primary Server which should be
      1. Verify that Username is your full email address
      2. Verify that Password is set
      3. Verify Use SSL is turned ON
      4. Verify Authentication is set to MD5 Challenge-Response
      5. Verify Server Port is set to 587
      6. Tap Done
      7. Go back one level by tapping < Account.
    2. Tap Advanced and scroll down to Incoming Settings
      1. Verify that Use SSL is turned ON
      2. Verify that Authentication is set to MD5 Challenge-Response
      3. Verify that IMAP Path Prefix is /
      4. Verify that Server Port is set to 993
    3. Tap < Account to go back the account settings
  6. Tap Done
  7. Tap < Accounts

If you experience problems please verify that your connection to the server works by opening a Internet browser and typing and verifying that you can login with the supplied credentials.