Change sent, draft and deleted folders on an iPhone

On occasion messages can appear to vanish when using multiple devices to check your IMAP email account. This can sometimes be fixed by changing a few settings on the phone.

  1. Open the Settings app.
  2. Scroll to Mail and open it.
  3. Select your email account
  4. Select the displayed IMAP account
  5. Scroll down and tap Advanced
  6. Under Mailbox Behaviors make ensure the following are set:
    1. Drafts Mailbox: Drafts on my iPhone/iPad
    2. Sent Mailbox: Sent Items on the Server
    3. Deleted Mailbox: Deleted Items on the Server
    4. Archive Mailbox: Archive on my iPhone/iPad
  7. Under Move Discarded Messages Into:
    1. Ensure Deleted Mailbox is selected
  8. Under Deleted Messages:
    1. Choose a time-frame that appropriate for you.  The recommended setting is one month.
  9. Tap < Account
  10. Tap Done
  11. Tap < Accounts

You may wish to login you your web mail account and move items from Deleted Messages to Deleted Items, etc.

Apple iPhone, iPad, iPod (iOS)

  1. Open the Settings app.
  2. Scroll to Mail and open.
  3. Tap Add Account
  4. Scroll down to Other and open
  5. Tap Add Mail Account.
  6. Enter the following
    1. Name
    2. Email Address
    3. Password
  7. Tap Next
  8. Select IMAP and enter the following
    1. Incoming Mail Server
      1. Host Name: provisionmail.net
      2. User Name: Your full email address
      3. Password
    2. Outgoing Mail Server
      1. Host Name: provisionmail.net
      2. Username: Your full email address
      3. Password
  9. Tap Next, then tap Save

If you see one of the following error messages, follow the steps below

  • “The IMAP server **** is not responding” -> Make sure you’re connected to the internet and try again.
  • “The account may not be able to send and receive messages” -> Tap Save
  1. Open the Settings app.
  2. Scroll to Mail and open it.
  3. In the Accounts List tap the account that is having the problem.
  4. Tap the displayed email address
  5. Scroll down to Outgoing Mail Server and Tap SMTP
    1. Tap the listing for Primary Server which should be provisionmail.net
      1. Verify that Username is your full email address
      2. Verify that Password is set
      3. Verify Use SSL is turned ON
      4. Verify Authentication is set to MD5 Challenge-Response
      5. Verify Server Port is set to 587
      6. Tap Done
      7. Go back one level by tapping < Account.
    2. Tap Advanced and scroll down to Incoming Settings
      1. Verify that Use SSL is turned ON
      2. Verify that Authentication is set to MD5 Challenge-Response
      3. Verify that Server Port is set to 143
    3. Tap < Account to go back the account settings
  6. Tap Done
  7. Tap < Accounts

If you experience problems please verify that your connection to the server works by opening a Internet browser and typing https://provisionmail.net/ and verifying that you can login with the supplied credentials.