Apple iPhone, iPad, iPod (iOS)

  1. Open the Settings app.
  2. Scroll to Passwords & Accounts and open.
  3. Tap Add Account

  4. Scroll down to Other and open.
  5. Tap Add Mail Account.
  6. Fill in Name, Email, Password and optionally Description, then tap Next:
  7. Ensure IMAP is selected.  Under Incoming Mail Server fill in Host Name, User Name (your full email address) and Password.  Do the same for Outgoing Mail Server, then tap Next.
  8. Tap Save:

Your new email account is now active.  If you have any email in that account it will appear in the email app within a minute or two.

The following steps are Optional.  If you use the ProvisionMail Webmail you will want to have the Sent and Trash folders on your iPhone correctly synchronized with the Sent Items and Deleted Items folders in webmail.

  1. Choose the account you just created:

  2. Tap Account:
  3. Tap Advanced:
  4. Tap Sent Mailbox:
  5. Select Sent Items and then go back to Advanced:
  6. Tap Deleted Mailbox:
  7. Select Deleted Items and then go back to Advanced:
  8. Optionally, review the Deleted Messages Remove setting to ensure it is set to a value that works for you. Then go back to Account:
  9. Tap Done.

If you consistently see one of the following error messages the steps below may help with resolving them.

“The IMAP server **** is not responding”
“The account may not be able to send and receive messages”

  1. Open the Settings app.
  2. Scroll to Passwords & Accounts and open it.
  3. Under Accounts tap the account that is encountering the problem.
  4. Tap the displayed email address
  5. Scroll down to Outgoing Mail Server and Tap SMTP
    1. Tap the listing for Primary Server which should be provisionmail.net
      1. Verify that Username is your full email address
      2. Verify that Password is set
      3. Verify Use SSL is turned ON
      4. Verify Authentication is set to MD5 Challenge-Response
      5. Verify Server Port is set to 587
      6. Tap Done
      7. Go back one level by tapping < Account.
    2. Tap Advanced and scroll down to Incoming Settings
      1. Verify that Use SSL is turned ON
      2. Verify that Authentication is set to MD5 Challenge-Response
      3. Verify that IMAP Path Prefix is /
      4. Verify that Server Port is set to 993
    3. Tap < Account to go back the account settings
  6. Tap Done
  7. Tap < Accounts

If you experience problems please verify that your connection to the server works by opening a Internet browser and typing https://provisionmail.net/ and verifying that you can login with the supplied credentials.

Provision Mail Email Configuration

If you’re a Spincaster/Spinmail customer you will need to use the Spinmail settings.

Web Mail

You can access your email from any modern web browser by going to https://provisionmail.net/.  Simply login with your full email address and password.

Server Settings

IMAP server: provisionmail.net
IMAP port: 143 (or 993 for Secure SSL)

SMTP server: provisionmail.net
SMTP port: 587 (or 465 Secure SSL)

The outgoing server (SMTP) requires authentication.

Some customers may be configured differently. If you’re having trouble please contact us.

 

Email Auto Responder

Enable Auto Responder

  1. Using a modern web browser, login to https://provisionmail.net with your email address and password.
  2. Click the Settings button left hand menu.
  3. Under the settings menu expand My Settings and click on Auto-Responder.
  4. Ensure the Enable auto-responder checkbox is checked in the Options tab.
    1. The Disable responses to indirect mail checkbox will prevent the auto-responder from replying to emails where your address is ONLY in the CC or BCC fields.  We recommend that this be checked.
  5. Click on the Message Tab.
  6. From here you can configure a subject, format, and date ranges.
  7. If you configure a date range make sure you check Enable active date range.
  8. Fill out your message.
  9. Save.

Disable Auto Responder

  1. Using a modern web browser, login to https://provisionmail.net with your email address and password.
  2. Click the Settings button left hand menu.
  3. Under the settings menu expand My Settings and click on Auto-Responder.
  4. Ensure the Enable auto-responder checkbox is unchecked in the Options tab.
  5. Save.